Policies

COVID-19 PRECAUTIONS: To ensure the safest environment for all clients, these procedures are in place:
- The face and armrests as well as all doorknobs and toilet and faucet handles are disinfected after each client.
- Sessions are scheduled to allow enough time between sessions to ventilate the room and disinfect surfaces.
- Clients will wear face masks. There is one exception. While lying face down on the massage table the face mask can be removed.

SCHEDULING APPOINTMENTS: Texting or calling my phone (410-207-0579) is the most efficient method for scheduling appointments. Next-day response is not guaranteed for email requests.

PAYMENT: Fees are paid at the end of the session. ACCEPTABLE FORMS OF PAYMENT: Cash, check, VISA, Mastercard, Discover, and American Express

PRIVACY: To protect your privacy
- HIPAA guidelines protect all paper documentation.
- A web-based system for session documentation is used. Only your first name and initial of your last name is entered into this system. No personal information is stored.
- All conversations that take place during the session remain completely confidential and are not shared with anyone.

COORDINATION WITH OTHER HEALTH CARE PROFESSIONALS: I will be happy to exchange information with other health care professionals. An authorization form is available for you to complete.

TO RESCHEDULE OR CANCEL: Your appointment is reserved for you. To change or cancel an appointment without charge, please text or call no later than 3:00 PM on the business day (Monday through Friday) before the appointment.
- After 3:00 pm on the day before the charge will be 50% of the fee
- Same day cancellations will be charged the full fee.
  - Exceptions may be made at the discretion of the therapist for illness, family emergency, or wintry weather.

LATENESS: Should you arrive late for your appointment, extending the session time will not be possible due to scheduling constraints. If the lateness is due to a situation beyond your control a fee adjustment may be available.

POLICIES